SHIPPING AND RETURNS

Shipping Policy

At Zoleka Wines, we are committed to delivering our exceptional wines to your doorstep. We take pride in our fast and reliable shipping methods, ensuring that your order arrives in perfect condition. We offer global shipping at affordable rates, so you can experience the essence of South African winemaking from anywhere in the world.

Shipping Policies:

Shipping Destinations:

We offer international shipping services to various countries worldwide. Please note that shipping restrictions may apply to certain regions or countries due to local regulations or import restrictions. Before placing your order, kindly ensure that our shipping services are available in your desired destination.

Shipping Methods and Timeframes:

We utilize reliable and trusted shipping carriers to ensure the safe and timely delivery of your order. The shipping method and timeframe will vary depending on your location and the shipping option you choose during the checkout process. Estimated delivery times will be provided at the time of order placement. Please note that unforeseen circumstances such as customs delays or international shipping regulations may affect the delivery timeframe.

Shipping Costs:

Shipping costs for international orders will be calculated based on the destination, weight, and dimensions of the package. During the checkout process, you will be provided with the shipping cost specific to your order. Please note that any applicable customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient and will be separate from the shipping charges.

Order Processing and Shipment:

Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. You will receive a confirmation email with the order details and a tracking number once your package has been shipped. Please allow for a processing time of 1-3 business days before your order is dispatched.

Customs and Duties:

When shipping internationally, your order may be subject to customs clearance procedures and import duties imposed by the destination country. These fees are determined by the customs authorities and are the responsibility of the recipient. Zoleka Wines is not responsible for any additional customs fees or import duties incurred.

Order Tracking:

For international shipments, we provide a tracking number that allows you to track the progress of your package. You will receive the tracking information via email once your order has been shipped. Kindly note that tracking updates may vary depending on the destination country and the local postal service.

Packaging and Handling:

We take great care in packaging and handling your order to ensure the safe arrival of the products. Our packaging is designed to protect the wines during transit and maintain their quality. In the unlikely event that your package arrives damaged or there are any issues with the contents, please contact our customer service team within 48 hours of receiving the shipment.

Returns and Refunds:

Due to the nature of our products, we do not accept returns or offer refunds for international orders unless there is a valid reason such as receiving damaged or incorrect items. If you encounter any issues with your order, please contact our customer service team within 48 hours of receiving the shipment, and we will be happy to assist you.

Please note that these shipping policies are subject to change and may be updated without prior notice. We recommend reviewing the shipping information provided during the checkout process for the most up-to-date and accurate details regarding international shipping.

If you have any further questions or require clarification regarding our shipping policies, please feel free to reach out to our customer service team.

Return & Exchange Policy

Zoleka Wines Refund Policy:

At Zoleka Wines, we strive to provide you with the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review our refund policy outlined below:

Eligibility for Refunds:

Refunds are applicable under the following circumstances:

The received product is damaged, defective, or incorrect.

The product does not meet the specifications or quality standards as described.

The product is spoiled or compromised during shipping.

Notification and Return:

To initiate a refund, please contact our customer service team within 48 hours of receiving the product. Provide us with your order details, a description of the issue, and any supporting evidence such as photographs. Our team will assess your request and guide you through the return process if applicable.

Return Procedure:

If a return is required, we will provide you with the necessary instructions and return shipping details. Please ensure that the product is securely packaged to prevent any further damage during transit. We recommend using a tracked shipping method to ensure the safe return of the product. The return shipping costs may be covered by Zoleka Wines in cases where the refund is due to our error or a defective product.

Inspection and Refund Processing:

Upon receiving the returned product, our team will thoroughly inspect it to verify the issue and its eligibility for a refund. Once the inspection is completed, we will notify you of the status of your refund request. If approved, we will initiate the refund process.

Refund Options:

Refunds will be processed using the original payment method used for the purchase. Depending on your payment provider, it may take some time for the refund to be reflected in your account. Please allow for the standard processing time of your payment provider.

Non-Refundable Items:

Certain products may not be eligible for refunds due to their perishable nature, such as opened or consumed bottles of wine. Additionally, any shipping charges or customs fees incurred during the initial purchase or return process are non-refundable.

Exceptional Circumstances:

In exceptional cases, we may offer alternative solutions instead of a refund, such as a replacement product or store credit. This will be determined on a case-by-case basis in collaboration with our customer service team.

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please reach out to our customer service team. We are here to ensure your satisfaction and resolve any issues promptly.